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Shoreline eLearning : FAQs

Blackboard:
Frequently Asked Questions

Here are answers to common questions about Shoreline eLearning Blackboard classes.

If you do not find the information you need, please call the eLearning Helpline at 206-546-6966, or e-mail eLearning@shoreline.edu.

Getting Started

• What do I do after registering for an online class?
• Where do I get textbooks for my online course?
• How can I get a Shoreline e-mail account?
• How can I check to make sure my e-mail account is current with the college?
• Why does Blackboard say "no courses found" when I'm registered for an online class?
• Is it required for me to change my Blackboard password
• How do I change my e-mail address in Blackboard?
• How do I add or drop a Blackboard class after the quarter has started?
• What is the difference between an "online" and a "hybrid" class?

Using Blackboard

• What do I do if I have trouble taking an assessment (quiz or test) in Blackboard?
• Tips for successfully taking a test in Blackboard.
• Why can't I add a comment to the discussion board?
• What is the text box editor and is it possible to turn it off?
• What do I do if I'm trying to take a quiz but I get a message that it is already in progress?
• Why don't I receive the e-mails in my Hotmail account that are sent through Blackboard?
• Why can't my instructor find the file I sent via the Dropbox or Assignments?
• Why can't the instructor open my documents in Blackboard?
• What do I do if I've sent an assignment but my instructor says that it is locked?
• What can cause an Internal Error in Blackboard?
• What do I do if I can't log into Blackboard from my home computer?
• Why can't I log into Blackboard on my home wireless connection?

Technical Questions

• What do I do if I have technical problems?
• What information should I know when contacting the eLearning helpline?

• What web browsers can I use with Blackboard?
• How do I keep AOL from disconnecting me from Blackboard?
• Why doesn't Safari work as well as other browsers on Blackboard?
• How do I copy and paste into a message box when I use Firefox as my browser?
  
• How do I refresh my Web pages so I can be sure of the most updated information?
• How do I clean out the cache in my browser?
• How do I enable my browser to accept cookies?
• What settings should I use with Firefox?

• What plug-ins will I need to view the content in my browser?
• Why can't I open an attachment from Blackboard?
• How do I allow pop-ups on the Blackboard site?
• How do I determine which version of Java I am using, if any?
• What do I need to know about virus protection?

• Can I use a Mac for my online course?
• How do I clean out the cache on my Mac?
• How do I change my cookie settings on my Mac?
• What Microsoft products are available for Mac?

WAOL Information

• What is WashingtonOnline (WAOL)?
• How are Shoreline online courses different from WashingtonOnline (WAOL) courses?
• I registered for a WashingtonOnline (WAOL) online course--what do I do next?
• How do I login to WAOL?

General Information

• How can I verify my attendance for financial aid?
• What do I do if I need an exam proctored?
• How will I know if I am enrolled in a course after being on the waitlist?
• What library resources are available to me as a eLearning student?

 

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